Empire Plan’s 24/7 NurseLine



Members enrolled in the Empire Plan can call a registered nurse toll-free 24 hours a day, 7 days a week.   Simply call The Empire Plan toll-free at 1-877-7-NYSHIP (1-877-769-7447) and select prompt “5” for NurseLine.  The NurseLine staff has the experience, training and tools to advise enrollees on:


Acute and chronic illness or injury

How, when and where to seek treatment

How to develop a list of questions for their next doctor’s appointment

The programs and resources available to Empire Plan enrollees


Should you go immediately to the emergency room? Or, go to an urgent care center?  Or, can treatment wait until you can see your primary care physician?  Is it something you can treat at home using a few supplies or over-the-counter products from the drug store?  When you call NurseLine, the nurse can help you determine the level of care you need as well as help you find an Empire Plan in-network provider near you.


Getting the right treatment at the right time can have a big impact on your health.  Where you get treatment can also have a big impact on your wallet.  You want to be certain that you’re using an in-network provider and, only use the emergency room when emergency care is required since emergency room visits are more expensive than other places of service.